Policies

Cancellation Policy

Please contact us by phone or email at least 24 hours prior to your appointment if you are unable to keep your appointment so as to avoid a cancellation fee being charged to your account. If you find yourself in a situation where you are not able to give us the full 24 hours notice we will do our best to fill your time and waive the fee.

We understand that due to sudden illness,extreme weather, and unexpected emergencies, you may not be able to give us 24 hours notice and in those rare circumstances we will waive our fee. Please note however, that situations such as being called into work or childcare issues are not considered an emergency. If you have unique work/life demands that may affect your ability to honour our cancellation policy, we would be happy to speak with you about other booking options which may suit your lifestyle better!

No Show / Missed Appointments Policy

Not calling to let us know you are unable to use your appointment time and simply not showing up is costly for everyone. We lose the opportunity to offer that time to another client in need (many therapists maintain an active waiting list), your therapist is not able to recover that work time, and your account is charged the full appointment fee. Our system does provide email reminders and if you are unsure of upcoming appointments please email or call and we will be happy to provide you with that information!

Make Your Health a Priority!